Refund Policy

At Luviera Scents, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

Returns

Due to the nature of fragrance and personal-use products, we do not accept returns once the product has been opened or used.

However, returns may be accepted if:

* You received a damaged product
* You received the wrong item
* The product was defective upon arrival

To request a return or replacement, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.

Once your request is reviewed and approved, refunds (if applicable) will be processed to your original payment method within 5–7 business days.

We do not offer refunds or returns for:

* Change of mind
* Fragrance preference issues
* Opened or used products
* Minor packaging variations

Orders can only be cancelled before they are shipped. Once shipped, cancellations will not be possible.

For refund or return-related queries, contact us at:

Email: support@luvierascents.com
Website: luvierascents.com